Terms of service

1. Introduction These Terms of Service govern your use of the Vitaloura website and your purchase of products from us. By placing an order, you agree to these terms. Please read them carefully before purchasing.

Seller: Vitaloura UK Email: servet@fornium.com

2. Eligibility By using our website, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract under UK law.

3. Products We make every effort to display our products as accurately as possible. However, colours and appearances may vary slightly due to monitor settings. All products are subject to availability.

4. Pricing All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at the time of checkout.

5. Orders Once you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order at our discretion, in which case you will receive a full refund.

6. Payment We accept major credit and debit cards. Payment is processed securely at checkout. We do not store your payment details.

7. Delivery Orders are dispatched within 2–3 working days. Delivery times may vary. Please refer to our Shipping Policy for full details.

8. Consumer Rights As a UK consumer, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the right to cancel your order within 14 days of receiving your goods (cooling-off period) and the right to a refund, repair, or replacement for faulty goods.

9. Cancellations You may cancel your order within 14 days of receiving it without giving any reason. To exercise this right, please contact us at servet@fornium.com. You must return the goods within 14 days of notifying us of your cancellation.

10. Limitation of Liability To the fullest extent permitted by law, Vitaloura UK shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Governing Law These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date.

Last updated: June 2026